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SHIPPING & RETURNS

SHIPPING

Symbolic Creations ships primarily through UPS Ground Service. Express Delivery and delivery to international addresses, P.O. boxes, APO addresses or US territories can also be arranged for the appropriate fees by contacting customer service by email or by calling 1-978-273-6136 prior to placing your order.

  • UPS Ground Delivery Details:
  • Arrival: 5-7 business days, excluding holidays.
  • Cost: is determined by weight and will be calculated on the order form.

RETURNS

Symbolic Creations is happy to replace a gift with another selection, issue a gift certificate or refund the credit card used for its purchase. Just repack the gift in its original packaging, if possible, with the packing slip and follow these simple steps:

  • Contact our customer service department by email or by calling 1-978-273-6136.
  • Write down the RMA (return merchandise authorization) number given to you by the customer service representative and include the RMA number in the following return shipping address:

Symbolic Creations
(RMA number)
231 School Street
Lowell, MA 01854.

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Symbolic Creations is not responsible for items damaged or lost in transit.
Comments? Contact Us! info@symboliccreations.com

Phone: 1-(978) 273-6136 Remember: Symbolic Creations guarantees secure online shopping and secure shipping through UPS. © 2005 Symbolic Creations